Technical Support

North Kansas City Area
Monday-Friday 7:30am-4:30pm
$28.00 per hour

Job Summary:
The Vacuum Packaging Technical Support position provides training and trouble-shooting tips for vacuum packaging machines
used in the field.

Essential Job Duties and Responsibilities:
 Primarily responsible for maintaining, modifying, troubleshooting, and repairing
vacuum packaging and bag sealing machines.
 Perform end-user interactions over the phone, video conference calls, facetime and in
person calls while building strong customer relations and brand recognition.
 Provide additional technical support for independent service dealers for field repairs and
calls.
 Outline best maintenance practices for end-users to ensure machine longevity and optimal
performance.
 Collaborate with other technical support team members, management and staff for open
door communications and support of Company Policies and Procedures.
 Support repair or replace warranty policies for issuing return authorizations and
return shipper labels.
 Assist in selling machines and products to end-users.

Qualifications:
 Read and comprehend wiring diagrams, machine manuals, parts descriptions for
investigating problems with machines and related parts.
 Understand basic electrical practices, theory and safety for machines and end-users.
 Work independently without direct supervision and take responsibility for in-house and field
repairs scheduling and coordination with end-users.
 Possess strong ability to prioritize assigned tasks for increased job delivery.
 Assist in daily order entry and related customer service functions.
 Mechanically inclined
 Excellent communication skills

Education/Experience:
 Associate’s Degree (A.A.) or equivalent from two year college or technical school; or two to
four years related experience and/or equivalent combination of education and experience.

Learn more about Vest Professional Placement at https://vestpros.com/about-us/

Machine Operator

POSITION SUMMARY

Employee will operate machinery in accordance with procedures and ensure optimum product quality.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES 

General understanding of the manufacturing processes, quality standards, equipment operations, safety requirements and departmental procedures. May operate equipment such as, but not limited to, the Pre-Expander, Mold, Lamination Line, Block – Auto Line, etc.
Verify equipment set-up prior to start of a production run, operates and shuts down manufacturing equipment. Verifies order information and produces part(s) with the correct material, density, weight, size, and/or shape within quality tolerance to meet specific job requirements while meeting productivity standards.
Monitors equipment and reports malfunctions to supervisor; assist with routine cleaning.
Troubleshoot and make adjustments to equipment settings Responsible for training new employees.
Maintains proper work logs and completes required reports as necessary.
Bundles, wraps, stacks, packs, assembles and/or labels materials per specific production instructions.
Maintains a clean and organized work area.
Performs any other functions and responsibilities as assigned.
Must be trained and familiar with general safety.
Must be trained and familiar with Quality System Awareness.
Must be verified by supervisor to be able to sign off on procedures needed to fulfill job requirements within 2 months of hire. Regular, reliable, and predictable attendance is required.

EDUCATION & EXPERIENCE

​High school diploma or general education degree (GED) preferred.
Prior experience in a manufacturing / industrial environment preferred.

SKILLS & ABILITIES
Fluent in the English language, both written and spoken, preferred. Must be able to use simple math and use basic hand-held measuring tools.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
​Light to moderate physical effort required including sitting, standing, walking, kneeling, squatting, climbing steps or ladders, grasping, fine and course manipulation, reaching both forward and above head level, and tolerant of temperature changes for the entire shift.
Must be able to push, pull and/or lift up to 50 pounds; and safely operate assigned machinery.

OTHER ​
The duties of this job may vary slightly across divisions and locations. This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”